Unified Communication aims to include software that can support both synchronous communication tools and asynchronous communication tools so that the end users can use any computing device to access all the communication tools easily. In order to encourage unified communication, new trends are introduced every year like unified communications trends 2015. Today we are discussing future of unified communications and unified communications trends in 2017.
The increasing number remote workplaces and workforces have increased the relevance of unified communications to work together at international level. Some of the unified communications future trends expected in 2017 are briefly discussed here under for your consideration.
1. Complete integration of unified communication applications
Theoretically, the platform of unified communication is allowing businesses to use a single platform to access a number of integrated applications and features. Most platforms claiming to provide unified communication service in the market are not fulfilling their promises despite their name. So, in order to make the system simple and easy-to-use, it becomes important to continue the efforts to integrate all the features of unified communication. Chats, real-time presence, WebRTC, video conference calls like ezTalks video conference calls are some of the many collaborative communication tools that businesses can expect from their system of unified communication. According to the experts the technology of unified communications will help in greater collaborations along with allowing the businesses to remain connected effortlessly with their customers and employees situated at various geographic regions. So as per unified communications market trends integration of the applications of unified communication becomes necessary.
2. Replacement of email with instant messaging
Most of the companies use email as the main source of communication and are not likely to depart with it. But some of the small and medium businesses have realized the need of some better option. Though email is still useful external messages but in order to get rapid internal responses and team collaboration in real time small and medium businesses have started using instant messaging tools like ezTalk products. Some experts also support the use of instant messaging to improve collaborations and create true efficiencies at the workplace.
3. Integration of cloud with unified communication system
The use of cloud-based unified communication platforms are becoming popular among small and medium businesses as they provide cost-effective and easily customizable services like a third party hosting service. Seamless customization and upgrades of software based applications have simplified the overall management of communication system with little or no disturbance. Cloud-based systems can also help in making the integration of various application better to promote the development of greatly combined unified communication system. So cloud should be integrated with unified communication applications to enjoy all these benefits.
4. Importance of remote communication tools
The collaboration of remote tools is necessary when we talk about unified communication trends. According to the experts, it will help us to see a continuous growth in connectivity and similar other capabilities, regardless of their location and time. For instance, one can easily make video or audio chat with unified communication’s Pro tool for sharing their location, availability, and desktop with their friends or arranging collaborative and efficient meetings so that they can never miss a call or meeting. The growing amount of virtual workforce and features like document sharing and video conference calls will make these tools more and more important for the small and medium businesses with work-from-home or traveling workforce. The users can stay connected continuously with their global employees or customers only through a reliable unified communication system.